Terms of Service

These terms are an agreement between you (or the organisation you act for) and AcTree, the company identified at the foot of this page (“AcTree”, “we”, “us”). They govern the website actree.ai, the AcTree Portal, the hosted Console, the AcTree host agents, the mobile apps and the self-hosted release (together, the “Services”). By creating an account, accepting a licence or using the Services you agree to them. If you act for an organisation, you confirm that you are authorised to bind it.

1. Accounts and organisations

You give accurate account and organisation details and keep them current. An organisation owner may invite members and assign roles; the organisation is responsible for the people it invites and for everything done with its credentials, licence keys and registry credentials. Tell us without delay if you suspect unauthorised use.

2. Trials and licences

Trial licences are free, limited in hosts, features and duration, and may be changed or withdrawn at any time. Paid licences (for example starter, growth or business, or as written in your order) define the number of hosts, the features, the term and the fees. A licence is for one organisation; licence keys and registry credentials are confidential and must not be shared outside it.

3. Fees, invoicing and taxes

Fees are those in your order or quote and are invoiced in advance unless the order says otherwise. Value added tax and other applicable taxes are added at the rate the law requires. If an invoice is not paid when due we may, after notice, suspend the Services until it is paid. Fees are not refundable except where the law requires.

4. Acceptable use

You use the Services lawfully and only on machines, accounts and data you are authorised to administer. You do not try to bypass approval gates, licence limits or security controls, and you do not place abusive load on the Services. Agents run commands only after the approvals your organisation configures; your organisation is responsible for what it approves and for the actions of agents on its hosts. Model use is also subject to the terms of the model provider you choose.

5. Your data and content

You own your data, your hosts and the outputs produced on them. You give us the rights needed to operate the Services for you, and nothing more. We do not use your content to train models. You may bring your own model keys or use the metered inference we offer; in both cases prompts and outputs are processed to answer you, as the Privacy Policy describes. Each side keeps the confidential information of the other confidential.

6. Hosted service and support

We operate the hosted Services with reasonable care and skill, may schedule maintenance, and provide support by email, WhatsApp and the Console. Service levels apply only where an order states them in writing.

7. Self-hosted release

For the term of your licence you may install the signed self-hosted release on infrastructure your organisation controls, for your organisation. You verify the release signature before running it. The release contains third-party components under their own licences, listed in the notices shipped with it. You may not reverse engineer the release except where the law allows it. You operate the security, backups and recovery of your own environment; the recovery tooling we ship is provided to help you and is used at your discretion.

8. Security and incidents

We maintain technical and organisational measures appropriate to the Services, described on the Security page, and we tell you without undue delay about a security incident that affects your data. Security of the hosts you enrol and of the credentials you hold is your responsibility.

9. Intellectual property

AcTree, the platform, the agents, the documentation and the trademarks are ours or our licensors’. Open-source components keep their own licences. If you give us feedback we may use it without obligation to you.

10. Suspension and termination

Either side may end this agreement at the end of the licence term. We may suspend or end the Services for a material breach not cured within 15 days of notice, for non-payment, when the law requires it, or to contain a security risk. For 30 days after termination you may export your data through the Services or by asking us; after that we delete it, except what the law requires us to keep.

11. Disclaimers

The Services are provided as they are. AI outputs can be wrong or incomplete; you review them before relying on them or acting on them. We do not promise particular results, uninterrupted operation or that every defect will be corrected.

12. Limitation of liability

To the extent the law allows, neither side is liable to the other for indirect or consequential loss, lost profits or lost data, and our total liability under this agreement is limited to the fees you paid for the Services in the twelve months before the claim. Nothing limits liability that cannot be limited by law.

13. Changes

We may change the Services and these terms. For a material change to these terms we give at least 30 days notice through the Portal or by email; continued use after that date is acceptance. The current version is always at this address.

14. Governing law and disputes

This agreement is governed by the laws of the Kingdom of Saudi Arabia. Disputes are brought before the competent courts of Riyadh, unless your order provides for arbitration.